Refund Policy


Due to the covide-19 pandamic and in accordance with UAE Law, there are currently and until further notice NO exchanges or returns allowed. 


Usually our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 14 days after delivery.


Lilis Boutique employs a no-refund and no-cancellation policy, any item returns will transferred as store credit. Items bought can only be exchanged within 14 day of date of purchase with insurance return.

Please note that all returned items must be in good condition and not used along with the original tag. Items must be returned in the same branded box as received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive store credit.

Late or missing refunds (if applicable)
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ and send your item to: City Walk, Boulevard Building 13 Dubai Dubai AE 334036.

To return your product, you should mail your product to: LILIS BOUTIQUES City Walk, Boulevard Building 13 Dubai Dubai AE 334036

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AED500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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